Privacy Policy

Last updated: 29-10-2025

Raven’s Edge Media (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, advertisements, or services. It also outlines your rights under applicable laws, including U.S. federal and state privacy laws, the General Data Protection Regulation (GDPR), and the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

We may collect limited personal and non-personal information, including:

* Contact details (such as name, email address, or phone number) when voluntarily provided.

* Website usage data, advertising engagement metrics, and analytics information.

* Cookies and similar tracking technologies to help improve user experience and ad performance.

* Payment information when processing purchases or service fees (handled securely by Stripe).

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2. How We Use Your Information

We use collected data strictly for essential business operations, including:

* Improving our marketing campaigns and services through data analytics.

* Retargeting and advertising through approved platforms such as Google Ads and Meta Ads.

* Managing client accounts and communications through secure client management platforms.

* Processing payments for our services through Stripe.

We do not sell, rent, or trade your personal information.

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3. Payment Processing via Stripe

When you make a payment, your information is securely processed by Stripe, our third-party payment processor. We do not store or have access to your full credit card details.

Stripe collects and processes your payment information in accordance with its own Privacy Policy, available at (https://stripe.com/privacy).

We share only the information necessary to complete transactions and verify payments, such as your name, email address, and payment amount.

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4. Refunds and Payment Disclaimer

All payments made to Raven’s Edge Media are processed securely through Stripe.

Refunds are issued *only in accordance with the terms of the specific service agreement** between the client and Raven’s Edge Media.

Clients must contact us directly at *[insert contact email]** for refund requests or billing inquiries.

* Once a payment is processed, refunds may be subject to Stripe’s transaction fees and time limits.

* We reserve the right to deny refunds for completed services, advertising spend, or campaign management work already rendered.

By completing a payment, you acknowledge and agree to these terms.

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5. Information Sharing

We only share data with trusted partners essential to our business functions, including:

* Google Ads, Meta Ads, and similar advertising networks.

* Stripe for secure payment processing.

* Analytics, hosting, and customer management platforms used to support our services.

Each of these partners processes data in accordance with their own privacy policies and applicable data protection laws.

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6. Legal Bases for Processing (GDPR)

For users in the European Union or United Kingdom, we process your personal data on one or more of the following legal bases:

* Your consent, which you can withdraw at any time.

* Legitimate interest, such as improving services and marketing performance.

* Contractual necessity, when we process data to fulfill a service agreement.

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7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

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8. Your Rights

Depending on your location, you may have the right to:

* Access, correct, or delete your personal data.

* Withdraw consent for processing or marketing communications.

* Request data portability (for GDPR users).

* Opt out of data sharing (for California residents).

To exercise these rights, please contact us at support@ravensedgemedia.com.

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9. Cookies and Tracking

We use cookies and similar technologies to analyze performance and serve relevant ads. You may disable cookies through your browser settings or, if applicable, through our cookie consent banner.

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10. Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ. We take steps to ensure that appropriate safeguards are in place when transferring data internationally.

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11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

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12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected by an updated “Last Updated” date.

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13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Raven’s Edge Media

Email: support@ravensedgemedia.com

Website: https://www.ravensedgemedia.com/